Terms and Conditions for One-Off Gardening Service
Service Schedule: Gardening services will be provided as per the details specified below:
Scope of Agreement: The service is focused on the duration of the visit, allowing for flexibility in tasks based on the garden’s immediate needs.
Team Composition: Services will be delivered by a team of two gardeners, which includes one senior gardener.
Service Time: The duration of service includes time for loading and unloading within the booked period. The service commences upon the team’s arrival at your property and concludes when the team vacates the property.
Client Priorities: Upon arrival, the gardening team will discuss and confirm the client’s priorities, providing realistic expectations of what can be achieved within the scheduled time-frame.
Work Scope: The service will encompass tasks strictly within the realm of garden maintenance.
Booking Screening: Online bookings will be reviewed by our office team to check client expectations are realistic and achievable within the booked time. If necessary, adjustments to the booking or cancellations may be suggested. Office checks are not 100% accurate and we are not responsible for not meeting client expectations.
Typical Tasks: The gardening team may perform tasks including, but not limited to, lawn mowing, pruning, and general garden maintenance.
Exclusions: The service does not include tree work or arborist services, mixed waste removal, work at heights above 10 feet, removal of branches exceeding 50mm in diameter, heavy digging, and tasks unrelated to gardening.
Total Cost of Service: The total cost will be as agreed upon at the time of booking and detailed in the emailed receipt.
Job Site Address: Services will be provided at the location specified by the client. It is the client’s responsibility to ensure the accuracy of the address entered the booking system.
Unforeseen circumstances: Unforeseen circumstances can cause slight delays in arrival. Please allow up-to 1 hour either side of your appointment time for extreme situations.
Notification: Your gardener will notify you via your mobile app in case of any delays or early arrivals.
Service Team and Equipment
Arrival and Identification: The gardening team will arrive in a panel van, which is sign-written with company graphics, ensuring easy identification by the client.
Uniform and Footwear: Team members will be dressed in the official work uniform of ZEG and will use boot covers when accessing through the house. This is to maintain cleanliness and respect the client’s property.
Equipment: The team will be equipped with state-of-the-art electric commercial-grade gardening power tools and all necessary hand tools to carry out standard gardening tasks. The use of electric tools helps in minimizing noise pollution and enhancing environmental sustainability.
Professionalism: The team’s appearance and equipment reflect ZEG’s commitment to professionalism and high-quality service delivery.
Service Provider Obligations
Efficiently manage the allotted time, focusing on client priorities.
Adapt services based on garden’s needs and conditions.
Initial Disposal: Green waste generated during the service will be disposed of using the property’s allocated green waste bin.
Waste Exceeding Bin Capacity:Any waste exceeding the capacity of the client’s green waste bin will be taken in our green waste boxes (size: 77cm x 54cm x 46cm). Remaining waste beyond this will be bagged and left onsite for the client’s convenience.
Waste boxes are included based on appointment duration.
Removal of Additional Waste:Additional green waste can be removed and charged per additional waste box (Maximum 2 additional waste boxes per appointment)
£14.99 per additional box
Green waste exceeding 2 additional waste boxes can be quoted upon completion of works. Upon acceptance of quote, green waste will be collected from the property within 72 hours by our registered green waste carrier. Minimum charge £60+VAT.
Waste Type: The waste management covers strictly green waste. This excludes the removal of stumps, soil, or branches exceeding 5cm in diameter.
Taster Sessions: No removal of waste is included within any taster sessions.
Payment, Cancellation and Rescheduling
Payment Due: Payment for the one-off gardening service must be made in full at the time of booking. Payments are accepted via card and are non-refundable.
Booking Validity: The booked service must be utilized within 30 days of the payment date. Failure to use the service within this timeframe will result in forfeiture of the booking without a refund.
Client Rescheduling: Clients have the flexibility to reschedule their appointment via the ‘ZEG CLIENT PORTAL’ mobile app. Rescheduling is permitted up to 48 hours before the scheduled appointment time.
Late Cancellations: Cancellations made less than 48 hours before the appointment time will be charged in full, with no refunds available.
Service Provider Cancellation: The Service Provider reserves the right to cancel services due to unforeseen circumstances, such as adverse weather conditions or staff unavailability. In such cases, clients will be notified as soon as possible, and the booking will be rescheduled. Clients can manage rescheduled bookings through the ZEG Customer Portal app.
No show: Failure to provide access without prior cancellation or rescheduling results in a full-service charge.
Access and Information
Clients are required to provide clear and unobstructed access to the garden and all necessary details about the site prior to the service.
If access to the garden is through the house, this may impact the actual time available for gardening. Clients should account for this when booking, as the time required for accessing the property through the house is included in the service duration.
Clients must ensure that valid parking permits are available for the service’s duration. Delays or complications due to parking issues will impact the service time. These delays will not lead to an extension of the booked duration.
While the team will strive to maintain tidiness, the client is responsible for cleaning the property if the only access is through the house. The gardening team’s focus will be on gardening tasks, not on cleaning or tidying the house.
The client is responsible for the condition of the property and the protection of floors and walls during the service. It is advised that clients lay floor protection sheets prior to the team’s arrival to maximize gardening time.
The floor protection should be safe, not slippery, and not create trip hazards. Organizing floor protection is time-consuming and is best managed by the client. If the gardening team is required to assist in arranging floor protection, this time will be deducted from the scheduled booking duration.
Liability and Dispute Resolution
Service Provider Liability
ZEG’S liability for any direct damages is limited to the amount paid by the client for the specific service that caused the damage.
The company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, opportunity, or data.
Damage to Property
In cases of property damage directly attributed to the actions of ZEG’s personnel, the company’s liability will be limited to repair or replacement costs up to a maximum of £200.
Clients must report any such damages within 24 hours of the service date for claims to be considered.
Clients are responsible for ensuring a safe working environment and must inform the Service Provider of any potential hazards.
Clients are liable for damages caused by their own actions or negligence.
Neither party will be liable for failure to perform obligations under the contract if prevented by acts of God, natural disasters, pandemics, or other unforeseen and uncontrollable events.
ZEG maintains liability insurance covering its services. However, clients are encouraged to have their own insurance for comprehensive coverage.
This clause outlines the process for resolving disputes that may arise between ZEG and the client.
Initial Resolution Effort: Disputes will first be attempted to be resolved through direct communication. Clients should submit grievances in writing to [Specify Email or Address].
Mediation: If a dispute cannot be resolved amicably, both parties agree to engage in mediation with a neutral third-party mediator.
Arbitration: Should mediation fail, the dispute may be submitted to binding arbitration, conducted according to the rules of an agreed-upon arbitration body.
Legal Proceedings: Legal action may be pursued if arbitration is not viable. Proceedings will be conducted in accordance with the laws of The United Kingdom.
Costs: Each party will bear its own costs in the dispute resolution process unless otherwise determined by the arbitrator or court.